19 June 2013 | Panel Discussion event | Communications - The Silent Project Killer! | 2 PDUs

At many times, the lesson-learned and post-project reviews will identify communication management as a key area of improvement.

Communications flows in every organization – vertical, horizontal, diagonal and circular. Miscommunication or non-communication can wreck the relationships and the project. 

Project Managers play a very pivotal role and are expected regularly communicate the project progress including schedule, scope changes, risks, resources, budgets and purchase requests to the stakeholders. Moreover, they are challenged to obtain buy-in and decisions from sponsors at critical junctures and create conducive environment for the project team to deliver quality results.

SPMI organizes this panel discussion led by three experienced project managers in the panel. Join this interactive discussion session, share your ideas and learn how to avoid the pitfalls of communication management that can make or break your projects.

Topics for the session:

  • The key factors and considerations in communication management that can make a project successful or unsuccessful.
  • Problems to watch out for in project communications
  • Practical insights into effective communications (and communications management)
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SPMI sincerely thanks Ngee Ann-Adelaide Education for sponsoring the venue


Ms. Brenda Bence (BDA International)
Ms. Joanne Flinn (Shelton Consulting)
Mr. K T Low (APTSTAR Consultancy)

About the Panelists

brenda bence
Brenda Bence
Managing Director
BDA International 

Brenda Bence knows top talent. After earning her MBA from Harvard, this award-winning author spent the bulk of her career as an executive in corporate multinationals, marketing brands across dozens of countries spanning four continents. Now, as a Senior Executive Coach, she has guided over 700 leaders from more than 60 nationalities to transformational growth and success. Trusted by dozens of the world's most recognized companies, Brenda brings her many years of coaching successes, insights, examples, and real-world stories to the rewarding task of helping leaders reach their full potential.

Joanne Flinn
Shelton Consulting

Joanne is the Creative Force at Shelton Consulting, a business consulting company who protects IT project investment for companies and executives. Joanne's clients include IBM, Procter & Gamble, AIS and Bank Julius Baer. Her services frequently deliver $20,000,000.

Joanne's expertise and methods are highly regarded around the world, prompting invitations to speak at MIS-Asia's Award Ceremony, The Association of Change Management Professionals in South Africa, the Project Management Institute in Singapore and the Philippines and the Asian Banker Summit in Hong Kong. Joanne uses an innovative diagnostic method "The Success Healthcheck for Projects". This method has led to staggering results, eventually leading Joanne to extend her expertise to the general public by publishing a book, "The Success Healthcheck for IT Projects~ An Insider's Guide to IT Investment and Business Change".

Joanne is affiliated with The Change Leaders (Oxford and HEC) and volunteers with local charity organizations. On her free time, Joanne enjoys traveling and meditating.

K T Low
Lead Consultant
APTSTAR Consultancy

K T holds a degree in Computer Science (High Honours) with the University of Minnesota (USA)

He comes with ...

- 5 years in Service Excellence Consulting. He led a Healthcare company in a Service Transformation project that achieved a 10X improvement in Customer Satisfaction. He was the project manager, consultant and trainer of the NATAS CCI project, which was commissioned to measure service quality for the Travel Industry, and to set in motion an initiative to transform the industry towards Service Excellence.

- 8 years in Training. He is highly sought after as a corporate trainer as well as an ACTA-certified Trainer and Course Developer. He is equally adept at many different topics – Service Leadership, Strategy, Project Management, Customer Management, Coaching Skills, LCFO, PGEMS, CSP, Personal Productivity, and ESS courses of all 3 levels. In 2008-9, he successfully conducted 17 Project Management workshops in 6 countries in Asia.

- 6 years in Executive Coaching. K T, a member of International Coach Federation, is known as a passionate coach with a flexible natural style. He coached numerous individuals in positions such as Country MD, Worldwide R&D VP, South Asia MD, Regional VP for Operations, AsiaPac Consulting Lead, R&D Lab and Site Manager, Regional Sales Manager, and Asia COO. His coaching covers the industries of IT, Pharmaceuticals, Food & Beverage, Medical Products, Travel, and Utilities.

- 10 years in Hewlett Packard. He helped build a 200-strong highly regarded Solution Center in Singapore, serving all Asia Pacific region as well as worldwide clients. He later won the appointment to lead it in the position of GM. The Center executed 15 to 20 medium and large Telecommunications solution projects a year and contributed significantly to the company bottom line. It became well known for Excellence in Products, Total Solutions, Project Delivery and Customer Service, and was showcased as a model for other regional centers.

- 14 years of working experience in the USA. He was recruited into the pioneering world of Supercomputing at Cray Research. He was part of the team the created the world's first Operating System for Supercomputers. He later rose to lead an R&D team that made breakthroughs in the technology of High Speed & Parallel I/O.

K T has two recent published articles in SHRI's Human Capital Journal – one on "The Mentoring Movement" and the other on "Interim Management as a career for Prime Plus Individuals". He was a frequent speaker and volunteer coach at Singapore Professionals and Executives Co-operative. He facilitated the Panel discussion for SHRI's HR Conference 2011 with the title of Innovation and Productivity within the Talent Crunch. He has been a frequent invited speaker at the Singapore Project Management Institute.

In the year 2002-2003, K T served as a member of the Governing Board of the Singapore-MIT-Alliance, a collaboration between NUS, NTU and MIT to offer joint Masters and PhD programs).

Date: 19 June 2013, Wednesday

Time: 7.00pm to 9.00pm, Registration and Buffet Dinner (Vegetarian and Non-Vegetarian Halal) starts from 6.30pm

Location: Ngee Ann-Adelaide Education Centre | 97 Tank Road | Level 4 | Room 04-03

SPMI Members: SGD 40.00
Non-Members: SGD 60.00

PDUs: 2

Note: Members, please login to avail members' rate

All programs and events are subject to change and/or cancellation due to scheduling conflicts, availability of the panelists, low registration and/or circumstances beyond the control of the SPMI.

Venue sponsored by: