20120925 - Case Study - JetBlue Airways: A New Beginning
Case Study - JetBlue Airways: A New Beginning - 2 PDUs
Learning Objective:
This case can be used to study ways of implementing change in organizations, with emphasis on empowering large groups of employees to work on complex, cross-functional problems. It also illustrates the importance of leadership in inspiring and empowering employees. Finally the JetBlue company culture was an important factor in empowering employees working on the project. A legancy of IROP Integrity was a renewal of the company's earlier, entrepreneurial culture.
Mr. Ian Ng, Founder & Director, Fairworth Associates Pte Ltd, is a recognized expert in corporate risk management, project management, crisis management & business continuity, IT Governance & audit, productivity and business improvement, with over 18 years' experience. He is currently a lead trainer in PMP Certification and MS Project courses for ConnaissancesHut Training & Consulting Pvt Ltd in Singapore & South-East-Asia. He is also an associate trainer with Civil Service Collage of Brunei Darussalem. In addition, he is a BCM Technical Expert to AJA Registrars.
He was previously the dept head with Jurong Port and responsible for driving all business process improvements & strategic projects. Prior to that appointment, he was the Head of IT Audit team with Singapore Press Holding. He was also a regional corporate auditor with Rabobank and a local bank.