12 March 2013 | Case Study: When Key Employee Clash | 2 PDUs
From the Attendees:
- "I learned an invaluable knowledge in this focus group activity. I think that this will really help us when we encounter the same situation in the future."
- "I had a great time, learned some interesting things, and met some great folks. This was my first event and I'm looking forward to getting more involved soon."
Ellen Larson is the administrative Director at Orlando office, Kid Spectrum, Inc. She had been in daily contact with Matthew since he purchased the company, a provider of in-home services for autistic children, eight months ago. He appreciated Ellen’s eagerness to help him build the business, even if she was sometimes high- maintenance. Kid Spectrum’s previous owner, Arthur Hamel, had told Matthew that Ellen, with nearly two decades of experience in health services, would be one of his biggest assets.
Ronnie Emerson was director of clinical operations in Orlando, a position Matthew had created soon after taking the reins at Kid Spectrum. Ronnie, whose son had Asperger’s, had been working with special needs children his entire career and had been with the company for a decade. The other 40 clinicians on staff regularly turned to him for advice. So it had seemed like a no-brainer to promote him to a formal management role.
Managing the Florida-based business from Chicago was proving to be difficult for Mathew. Mathew’s plan to run his first venture from a distance is coming out to be far more challenging than expected as the key employees – Ellen and Ronnie at Orlando office, Kid Spectrum Inc clash more often. How to deal with such situation? Do you also face similar clash among experienced and valued employees at work? How to resolve the conflict and motivate their energies in constructive arguments? Come and join us to learn more about how to deal with such situations.
SPMI sincerely thanks Ngee Ann Adelaide Education Center for sponsoring venue for the event
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Date: 12 March 2013, Tuesday Time: 7.00pm to 9.00pm, Registration and Buffet Dinner (Vegetarian and Non-Vegetarian Halal) starts from 6.30pm Location: Ngee Ann-Adelaide Education Centre | 97 Tank Road | Level 3 SPMI Members: SGD 35.00 PDUs: 2 This event is strictly for PMI Singapore Chapter (SPMI) Members. Please proceed to log-in prior to your registration. |
About the Speaker
K T Low
Principal Consultant,
Service Frontier, TRAINING VISION
K T holds a degree in Computer Science (High Honours) with the University of Minnesota (USA)
He comes with ...
- 4 years in Service Excellence Consulting. He led a Healthcare company in a Service Transformation project that achieved a 10X improvement in Customer Satisfaction. He was the project manager of the NATAS CCI project, which was commissioned to measure service quality for the Travel Industry, and to set in motion an initiative to transform the industry towards Service Excellence.
- 7 years in Training. He is highly sought after as a corporate trainer as well as an ACTA-certified Trainer and Course Developer. He is equally adept at many different topics – Service Leadership, Strategy, Project Management, Customer Management, Coaching Skills, LCFO, PGEMS, CSP, Personal Productivity, and ESS courses of all 3 levels. In 2008-9, he successfully conducted 17 Project Management workshops in 6 countries in Asia.
- 6 years in Executive Coaching. K T, a member of International Coach Federation, is known as a passionate coach with a flexible natural style. He coached numerous individuals in positions such as Country MD, Worldwide R&D VP, South Asia MD, Regional VP for Operations, AsiaPac Consulting Lead, R&D Lab and Site Manager, Regional Sales Manager, and Asia COO. His coaching covers the industries of IT, Pharmaceuticals, Food & Beverage, Medical Products, Travel, and Utilities.
- 10 years in Hewlett Packard. He helped build a 200-strong highly regarded Solution Center in Singapore, serving all Asia Pacific region as well as worldwide clients. He later won the appointment to lead it in the position of GM. The Center executed 15 to 20 medium and large Telecommunications solution projects a year and contributed significantly to the company bottom line. It became well known for Excellence in Products, Total Solutions, Project Delivery and Customer Service, and was showcased as a model for other regional centers.
- 14 years of working experience in the USA. He was recruited into the pioneering world of Supercomputing at Cray Research. He was part of the team the created the world's first Operating System for Supercomputers. He later rose to lead an R&D team that made breakthroughs in the technology of High Speed & Parallel I/O.
K T has two recent published articles in SHRI's Human Capital Journal – one on "The Mentoring Movement" and the other on "Interim Management as a career for Prime Plus Individuals". He was a frequent speaker and volunteer coach at Singapore Professionals and Executives Co-operative. He facilitated the Panel discussion for SHRI's HR Conference 2011 with the title of Innovation and Productivity within the Talent Crunch. He has been a frequent invited speaker at the Singapore Project Management Institute.
In the year 2002-2003, K T served as a member of the Governing Board of the Singapore-MIT-Alliance, a collaboration between NUS, NTU and MIT to offer joint Masters and PhD programs).
Venue sponsored by:
